Policy

Cancellation Policy

Cancellation terms for tour packages, hotels, vehicles, permits and route-related changes.

Cancellation Request

Cancellation requests must be shared in writing by email or WhatsApp. The cancellation date will be counted from the time our team receives the written request.

Charges

Cancellation charges depend on hotel policies, vehicle blocking, permit costs, helicopter bookings and the number of days left before travel. Non-refundable services will be deducted as per supplier terms.

Weather & Route Disruption

If routes close due to weather, landslides, government orders or safety concerns, we will try to reschedule or adjust services. Refunds, if any, depend on recoverable supplier amounts.

Refund Timeline

Approved refunds are processed after reconciliation with hotels, transport partners and service providers. Bank or payment gateway timelines may apply.